Terms & Conditions

Introduction

Welcome to SavaliKraft.com. These Terms and Conditions (“Agreement”) govern your use of our website, services, and products. By accessing and using our website, you agree to be bound by these terms. If you do not agree with any part of these conditions, please do not use our services.

SavaliKraft is committed to preserving and promoting authentic Indian tribal and traditional art while supporting artisans through fair trade practices.

  1. User Agreement

1.1 Acceptance of Terms

By using SavaliKraft.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute the entire agreement between you and SavaliKraft regarding your use of our website and services.

1.2 Eligibility

  • You must be at least 18 years old to make purchases on our website
  • You represent and warrant that you have the legal right to enter into this agreement
  • By using our services, you warrant that all information provided is accurate and truthful
  • You agree to comply with all applicable laws and regulations in your jurisdiction

1.3 Account Responsibility

  • You are responsible for maintaining the confidentiality of your account information
  • You agree to provide accurate and complete information during registration
  • You are liable for all activities that occur under your account
  • You must immediately notify us of any unauthorized use of your account
  • SavaliKraft reserves the right to suspend or terminate accounts that violate these terms

1.4 Prohibited Activities

You agree not to:

  • Use the website for any illegal or unauthorized purpose
  • Transmit any harmful, threatening, abusive, or defamatory content
  • Attempt to access unauthorized areas of our website
  • Interfere with the normal functioning of the website
  • Use automated tools, bots, or scrapers without permission
  • Engage in any form of fraud or misrepresentation
  • Violate intellectual property rights of SavaliKraft or artisans
  • Resell products without explicit permission
  1. Product Quality & Authenticity Guarantee

2.1 Handcrafted Authenticity

Every product sold by SavaliKraft is 100% handmade by skilled artisans. We guarantee:

  • No Machine Production: All items Embroidery & Paintings are created entirely by hand using traditional techniques
  • Individual Uniqueness: Each piece is one-of-a-kind with natural variations
  • Authentic Materials: Products use traditional and eco-friendly materials
  • Artisan Created: Direct support to tribal and rural artisans
  • Certificate of Authenticity: Each product includes documentation of artisan origin

2.2 Quality Standards

SavaliKraft commits to:

  • High-quality craftsmanship meeting international standards
  • Use of safe, non-toxic materials
  • Proper finishing and durability
  • Regular quality checks before shipment
  • Full inspection of products before dispatch

2.3 Natural Variations

As these are handmade products, natural variations may occur:

  • Color variations due to natural dyes and materials
  • Minor imperfections that demonstrate authentic handwork
  • Size variations within acceptable range
  • Texture differences based on traditional techniques

These variations are NOT defects but rather proof of authentic handcraftsmanship.

2.4 Product Warranty

SavaliKraft guarantees that all products:

  • Are free from manufacturing defects
  • Are created using the advertised materials and techniques
  • Match the description and images provided
  • Have been crafted by skilled artisans
  • Are authentic tribal or traditional Indian art

In case of any manufacturing defect or misrepresentation, SavaliKraft will offer replacement or full refund as per Return & Refund Policy.

  1. Order & Payment Terms

3.1 Product Information

  • All product descriptions, images, and prices are as accurate as possible
  • SavaliKraft reserves the right to correct any errors in product information
  • Prices are in Indian Rupees (INR) unless otherwise specified
  • Prices are subject to change without notice
  • Current prices will be shown at the time of purchase

3.2 Order Placement

  • Orders can be placed through our website 24/7
  • Order confirmation will be sent to your registered email
  • You will receive an order number for tracking purposes
  • SavaliKraft reserves the right to refuse or cancel any order

3.3 Payment Terms

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • UPI (Unified Payments Interface)
  • Net Banking
  • Digital Wallets
  • Bank Transfers
  • Payment Gateways: Razorpay, PayU, or other secure partners

Payment Security:

  • All payments are processed through encrypted, secure channels
  • Payment information is never stored on our servers
  • Third-party payment processors handle all transactions
  • SavaliKraft does not have access to complete payment card information

3.4 Invoice & Receipt

  • An invoice will be provided for all orders
  • Tax (if applicable) will be calculated based on your location
  • GST will be applicable for orders within India as per government regulations
  • International orders may be subject to local import duties (buyer’s responsibility)

3.5 Order Cancellation

Before Shipment:

  • Orders can be cancelled within 24 hours of placement
  • Full refund will be issued to original payment method
  • Cancellation request should be sent to our customer support

After Shipment:

  • Orders cannot be cancelled once shipped
  • Return/Refund Policy applies for received items
  1. Intellectual Property Rights (कलाकृती साठी)

4.1 Artistic Work Protection

All artwork, designs, patterns, and traditional art forms displayed on SavaliKraft.com are protected intellectual property:

  • Artisan Copyright: Each piece retains the creative rights of the artisan creator
  • Traditional Art Forms: Designs based on traditional tribal art (Warli, Gond, Bhimbetka) are respected cultural heritage
  • Design Protection: Unique adaptations and interpretations are protected
  • Photography & Images: All product photographs are owned by SavaliKraft

4.2 Usage Rights

By purchasing a product, you have the right to:

  • Use and display the item for personal, non-commercial purposes
  • Enjoy the artistic value of the handmade creation
  • Photograph for personal use

You DO NOT have the right to:

  • Reproduce the design for commercial purposes
  • Create mass-produced copies of the design
  • Sell replicas or unauthorized reproductions
  • Claim creative credit for the artisan’s work
  • Use the design for business without explicit permission
  • Remove or alter artisan attribution

4.3 Website Content Protection

All content on SavaliKraft.com including:

  • Product descriptions
  • Photography and images
  • Artwork presentations
  • Website design and layout
  • Text and written content
  • Marketing materials

…is protected by copyright law. Unauthorized reproduction, distribution, or modification is prohibited.

4.4 Artisan Attribution

  • Every product includes information about the artisan
  • Their name and origin are documented
  • Credit must be given to the artisan if shared publicly
  • Artisan stories and backgrounds are their intellectual property
  1. Artisan Credits & Fair-Trade Statement

5.1 Direct Artisan Support

SavaliKraft is committed to fair trade and ethical business practices:

How We Support Artisans:

  • Purchase products directly from artisans at fair prices
  • Ensure artisans receive majority of sale value
  • Provide consistent employment and income
  • Support traditional skill preservation
  • Empower rural and tribal communities

5.2 Fair Trade Pricing

  • Artisans receive fair compensation for their work
  • Prices reflect the true value of handmade craftsmanship
  • No middleman exploitation
  • Transparent pricing structure
  • Regular reviews to ensure fair wages

5.3 Artisan Documentation

Each product includes:

  • Artisan Name: Creator of the artwork
  • Origin Story: Community and region
  • Art Form: Traditional technique used
  • Creation Details: Time and effort invested
  • Certification: Authenticity proof

5.4 Community Impact

Every purchase support:

  • Employment: Direct wages to artisans
  • Skill Development: Training and workshops
  • Cultural Preservation: Keeping traditional arts alive
  • Community Development: Local economic growth
  • Women Empowerment: Special focus on women artisans

5.5 Transparency Statement

SavaliKraft commits to:

  • Open communication about sourcing
  • Regular reports on artisan impact
  • Third-party verification of fair-trade claims
  • Ethical supply chain practices
  • No child labor or exploitation
  1. Shipping & Delivery Policy

6.1 Domestic Shipping (Within India)

Delivery Timeline:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Same-day delivery available in select cities

Shipping Charges:

  • Free shipping on orders above specified amount
  • Charges apply for smaller orders based on weight and location
  • Exact charges calculated at checkout

6.2 International Shipping

Availability:

  • Worldwide shipping available
  • Delivery time: 15-30 business days (depending on destination)
  • Subject to customs and import regulations

Shipping Costs:

  • Calculated based on destination and weight
  • Quoted at checkout before payment
  • Buyer responsible for customs duties and import taxes

Declaration:

  • All packages declared as handmade art items
  • Customs documentation provided
  • No hidden charges from SavaliKraft side

6.3 Packaging Standards

All products are shipped with:

  • Secure, protective packaging
  • Eco-friendly materials where possible
  • Tracking number for monitoring
  • Insurance coverage for valuable items
  • Care instructions included

6.4 Delivery Address

  • Accurate delivery address must be provided
  • SavaliKraft is not responsible for lost items due to incorrect address
  • Multiple address deliveries must be requested separately
  • Apartment/Building details must be clear

6.5 Shipping Delays

SavaliKraft will not be liable for delays caused by:

  • Natural disasters or unforeseen circumstances
  • Courier service delays
  • Customs clearance delays
  • Weather conditions
  • Government restrictions
  1. Return & Refund Policy

7.1 Return Window

  • Products can be returned within 2 days of delivery
  • Return request must be initiated within this period
  • Original packaging should be intact for better condition verification

7.2 Return Eligibility

Eligible for Return:

  • Product is defective or damaged upon delivery
  • Product does not match description/images
  • Wrong item was shipped
  • Manufacturing defects present

NOT Eligible for Return:

  • Normal wear and tear from use
  • Natural variations in handmade products
  • Change of mind or preference
  • Color variations due to natural dyes
  • Damage due to customer mishandling

7.3 Return Process

Steps to Return:

  1. Contact customer support with order number and photographs
  2. Describe the issue clearly
  3. Wait for return authorization
  4. Ship the item back with return number (cost depends on reason)
  5. Item will be inspected upon receipt

7.4 Refund Process

Refund Timeline:

  • Refund initiated within 7 days of receiving returned item
  • Funds credited within 5-10 business days to original payment method
  • Bank transfers may take additional 2-3 days

Refund Deductions:

  • Return shipping costs may be deducted if not due to defect
  • 10% restocking fee may apply for change of mind returns
  • No deduction for legitimate defect claims

7.5 Replacement Option

Instead of refund, customers can request:

  • Replacement with same item
  • Replacement with different item of same value
  • Store credit for future purchase
  1. Limitation of Liability

8.1 Website Access

SavaliKraft provides the website and services on an “AS-IS” basis:

  • We do not guarantee uninterrupted or error-free website access
  • We are not liable for temporary website downtime
  • Technical issues are beyond our complete control
  • We strive to maintain service but cannot guarantee 100% uptime

8.2 Product Liability

SavaliKraft is NOT liable for:

  • Indirect damages or consequential losses
  • Lost profits or business interruption
  • Personal injuries from product use
  • Damage to property from product use
  • Loss of data or information

Maximum Liability:

  • SavaliKraft’s total liability is limited to the purchase price of the product
  • This is the maximum compensation available

8.3 Disclaimer of Warranties

Except as expressly stated:

  • Products are provided without warranties (except authenticity)
  • Natural variations are not considered defects
  • SavaliKraft does not guarantee product longevity
  • Customer use is at their own risk

8.4 Third-Party Links

  • Website may contain links to third-party websites
  • SavaliKraft is not responsible for third-party content
  • Links are provided for convenience only
  • Use of third-party sites is at your own risk

8.5 User-Generated Content

  • SavaliKraft is not responsible for user reviews or comments
  • We reserve the right to moderate inappropriate content
  • Opinions expressed by users are their own
  1. Dispute Resolution

9.1 Governing Law

These Terms & Conditions are governed by:

  • Indian law and regulations
  • Jurisdiction: Courts of Palghar, Maharashtra, India
  • Consumer Protection Act, 2019 (India)
  • E-Commerce Rules, 2020 (India)

9.2 Dispute Resolution Process

Step 1: Direct Communication

  • Contact customer support with issue details
  • Response within 48 hours
  • Attempt to resolve amicably

Step 2: Formal Complaint

  • If unresolved, submit formal complaint
  • Provide documentation and evidence
  • Timeline for resolution: 15-30 days

Step 3: Escalation

  • Escalate to management if needed
  • Further investigation conducted
  • Resolution communicated in writing

9.3 Mediation

  • Parties agree to resolve disputes through mediation first
  • Neutral mediator appointed if needed
  • Cost sharing as per agreement
  • Binding if both party’s consent

9.4 Legal Action

If dispute cannot be resolved:

  • Consumer courts jurisdiction applies
  • Small Claims Court for amounts under specified limit
  • Regular courts for higher amounts
  • Venue: Palghar District Court, Maharashtra.

9.5 Complaint Escalation

Consumer Complaint Avenues:

  • National Consumer Helpline (India): 1800-11-4000
  • State Consumer Protection Authority
  • District Consumer Commission
  • Online Consumer Complaint Portal

9.6 No Class Action

  • You agree not to participate in class action lawsuits against SavaliKraft
  • Disputes must be resolved individually
  • Class arbitration is not permitted
  1. Privacy & Data Protection

10.1 Information Collection

SavaliKraft collects:

  • Name, address, and contact information
  • Email and phone number
  • Payment information (processed securely)
  • Order history and preferences
  • Website browsing behavior (through analytics)

10.2 Information Usage

Your information is used for:

  • Processing and delivering orders
  • Sending order updates and confirmations
  • Customer service and support
  • Improving website and services
  • Marketing communications (with consent)
  • Fraud prevention and security

10.3 Data Security

  • All data is encrypted and securely stored
  • Payment information handled by certified processors
  • Regular security audits conducted
  • Password protection required for accounts
  • HTTPS encryption for website

10.4 Third-Party Sharing

SavaliKraft does NOT share personal information with:

  • Marketing companies without consent
  • Social media platforms without permission
  • Unaffiliated third parties

We MAY share with:

  • Payment processors (required for transactions)
  • Shipping partners (required for delivery)
  • Government agencies (if legally required)
  • Law enforcement (if legally required)

10.5 Cookies & Tracking

  • Website uses cookies for functionality
  • Analytics tools track website usage
  • You can disable cookies in browser settings
  • Do-Not-Track requests are respected

10.6 Data Retention

  • Customer data retained for transaction records
  • Order history kept for warranty purposes
  • Marketing data deleted upon request
  • Data retention follows legal requirements

10.7 Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Opt-out of marketing communications
  • Download your data in portable format

To Exercise These Rights:

  • Contact: info@savalikraft.com
  • Or mail: SavaliKraft Privacy Team, Palghar, Maharashtra
  • Response within 7 days

10.8 Children’s Privacy

  • Website not intended for children under 13
  • Parents/guardians responsible for minor use
  • No intentional collection of children’s data
  • Contact us immediately if child data collected
  1. Modifications to Terms

11.1 Right to Modify

SavaliKraft reserves the right to modify these Terms & Conditions:

  • Changes may be made at any time
  • Updated terms will be posted on website
  • Continued use after posting means acceptance
  • Major changes will have 30-day notice period

11.2 Notification of Changes

  • Changes announced via email to registered users
  • Website banner notification for major changes
  • Version history maintained
  • Last updated date clearly displayed
  1. General Provisions

12.1 Severability

If any provision of these terms is found invalid:

  • That provision will be severed
  • Remaining terms continue in full force
  • Invalid provision will be replaced with valid equivalent

12.2 Entire Agreement

These Terms & Conditions constitute the entire agreement between you and SavaliKraft regarding your use of the website and services.

12.3 Contact Information

Customer Support:

12.4 Waiver

  • Failure to enforce any right does not constitute waiver
  • One-time waiver does not waive future rights
  • All rights remain in full force

12.5 Survival

Provisions that should survive termination:

  • Intellectual Property Rights
  • Limitation of Liability
  • Dispute Resolution
  • Governing Law

Conclusion

By using SavaliKraft.com, you acknowledge that you have read and understood these Terms & Conditions. These terms protect both SavaliKraft and our valued customers while ensuring fair treatment of our artisan partners.

SavaliKraft is committed to:

  • Authentic, handmade tribal and traditional Indian art
  • Fair trade and ethical business practices
  • Supporting artisans and their communities
  • Delivering exceptional customer service
  • Preserving India’s cultural heritage

For any questions or concerns, please contact our customer support team.

Last Updated: December 2025

Effective Date: January 2026

Appendix: Artisan Art Forms

Supported Traditional Art Forms

Warli Art (वारली कला)

  • Traditional tribal art from Maharashtra
  • Geometric designs and symbolic representations
  • Handpainted on wood, canvas, and textiles

Gond Art (गोंड कला)

  • Central Indian tribal art form
  • Intricate colored patterns
  • Nature and life-inspired designs

Bhimbetka Style (भीमबेटका शैली)

  • Inspired by ancient cave art
  • Modern interpretation of prehistoric traditions
  • Cultural heritage preservation

Hand Embroidery (हस्त-कढ़ाई)

  • Traditional needlework by skilled women artisans
  • Intricate designs and colorful threads
  • Bags, textiles, and decorative items

SavaliKraft: भारतीय कला को विश्व से जोड़ना
Connecting Indian Art with the World

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